Values

To comply with all applicable laws and regulations, in all areas in which the group operates. All employees are expected to comply with the code of conduct, which prohibits illegal, corrupt or unethical practices and demands high standards of individual integrity.

To give the groups’ customers and ultimately the end-users, unrivalled service and total confidence in the products offered. Products and service must be at a competitive rate which is decided by the market in which the group works. This level of service is to be challenged by the customers and group staff on a regular basis; this feedback will then be used, and acted upon, to improve the offer made to the customer.

To continuously improve in the pursuit of the group values, by setting targets and encouraging our employees. To establish realistic and reasonable targets in the group plan and to progress against these targets, enabling all areas to have a clear understanding of these targets. To ensure through the group plan that progress takes place, applying a balanced approach to risk, value and innovation.

To nurture human capability and invest to ensure that the right technology, skills and behaviours are available for the pursuit of the groups’ goals. To treat employees fairly and with respect and dignity. To make clear the expectations the group has of each. Each employee will be given open and constructive feedback to aid his or her continuing development and performance. To recruit and develop its employees on merit, irrespective of age, gender, nationality, physical challenge, race, religious belief, sexual orientation or identity. Each employee will be rewarded in a manner that reflects their role in the group and their contribution to the achievement of targets.

To ensure that there are no accidents, no harm incurred and that no one is subject to unnecessary risk while working for the group. To carry out the group’s activities in a manner that, consistent with the goals, is environmentally responsible with the aspiration of ‘no damage to the environment’. The group will seek to drive down the environmental impact of its operations by reducing waste and emissions.

To conduct our business on a long-term and sustainable basis, founded on relationships that are mutually advantageous and capable of enduring beyond a single transaction. To deal openly with employees, suppliers and customers.