warranties

All TGL products sold for passenger cars are guaranteed free of manufacturing defects for 2 years / 20,000 miles (32,000km), whichever is sooner. TGL warrants all goods sold to be free of defects in material and / or workmanship, but its sole responsibility under such a warranty is limited to replacing, repairing or issuing credit.

All TGL products sold for commercial vehicles are guaranteed for 12 months/ 100,000 miles (160,000 km), whichever is sooner, against manufacturing or material defect. This does not cover burnt-out or worn units.

The Group warrants all goods manufactured by it to be free of defects in material and workmanship, but its sole responsibility under such warrant shall be limited to replacing, repairing and issuing credit. Once goods are returned, it remains at our its discretion to judge the fault.

Warranty becomes invalid if the vehicle is used for Racing, Rallying, Hire Car, Taxi, Private Hire, Towing or Driving School use or if failure is due to abusive driving or installation damage. Warranty payments are judged at the discretion of TGL and its suppliers.

To enable us to process Warranty Claims more efficiently:

1. All warranty returns must be accompanied by a Warranty Returns Form, one form per warranty.

2. All relevant sections of the Form must be filled in including a precise description of the fault that has occurred; a description of "faulty" on the form is not acceptable.

3. If the warranty has a labour claim, a photocopy of the original invoices/documentation from the customer must also be attached to the Warranty Return Form at the time of the return and no later, failure to do so could result in the warranty being processed as a no quibble warranty with no payment for labour being made.

4. With regard to clutch kit warranties all parts of the kit must be returned, if the clutch kit is missing any part then the warranty claim will be refused.

The current rate of returns is less than 0.5% and is constantly being monitored.